diff --git a/homeassistant/components/conversation/http.py b/homeassistant/components/conversation/http.py
index 209887fed0b..866a910a4a7 100644
--- a/homeassistant/components/conversation/http.py
+++ b/homeassistant/components/conversation/http.py
@@ -128,10 +128,14 @@ async def websocket_list_agents(
                 language, supported_languages, country
             )
 
+        name = entity.entity_id
+        if state := hass.states.get(entity.entity_id):
+            name = state.name
+
         agents.append(
             {
                 "id": entity.entity_id,
-                "name": entity.name or entity.entity_id,
+                "name": name,
                 "supported_languages": supported_languages,
             }
         )