From 9a0fc2c34a618a3f88c2a7faa824ac75c1ffe4ca Mon Sep 17 00:00:00 2001 From: Juan Cruz Viotti Date: Sun, 24 Jul 2016 17:15:26 -0400 Subject: [PATCH] docs: revise the SUPPORT.md guide (#590) - Remove mention about Gitter channel covering Resin.io as a whole. - Wrap text as the other documents. - Move links to the bottom. - Encourage users to submit OS/Etcher version and DevTools info. Signed-off-by: Juan Cruz Viotti --- SUPPORT.md | 26 +++++++++++++++++++++++--- 1 file changed, 23 insertions(+), 3 deletions(-) diff --git a/SUPPORT.md b/SUPPORT.md index 0b06f1cf..aad5e737 100644 --- a/SUPPORT.md +++ b/SUPPORT.md @@ -1,13 +1,33 @@ Getting help with Etcher ======================== -There are various ways get support for Etcher if you experience an issue or have an idea you'd like to share with us. +There are various ways get support for Etcher if you experience an issue or +have an idea you'd like to share with us. Gitter ------ -We have a [Gitter chat room](https://gitter.im/resin-io/etcher) for Resin.io which is open to everyone, please come join us :). The room covers Resin.io as a whole, including but not limited to Etcher. Drop us a line there and the Resin.io staff and community users will be happy to assist. + +We have a [Gitter chat room][gitter] for Etcher which is open to everyone, +please come join us :). Drop us a line there and the Resin.io staff and +community users will be happy to assist. + +Make sure to mention the following information to help us provide better +support: + +- The Etcher version you're running. + +- The operating system you're running Etcher in. + +- Relevant logging output, if any, from DevTools, which you can open by + pressing `Ctrl+Alt+I` or `Cmd+Alt+I` depending on your platform. GitHub ------ -If you encounter an issue or have a suggestion, head on over to Etcher's [issue tracker](https://github.com/resin-io/etcher/issues) and if there isn't a ticket covering it, [create one](https://github.com/resin-io/etcher/issues/new). +If you encounter an issue or have a suggestion, head on over to Etcher's [issue +tracker][issues] and if there isn't a ticket covering it, [create +one][new-issue]. + +[gitter]: https://gitter.im/resin-io/etcher +[issues]: https://github.com/resin-io/etcher/issues +[new-issue]: https://github.com/resin-io/etcher/issues/new