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Matter: troubleshoot 'OTA update didnt work' (#37565)
* Matter: troubleshoot 'OTA update didnt work' * Fix typo * Update source/_integrations/matter.markdown Co-authored-by: Marcel van der Veldt <marcel.vanderveldt@nabucasa.com> --------- Co-authored-by: Marcel van der Veldt <marcel.vanderveldt@nabucasa.com>
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@ -459,6 +459,26 @@ Set up a {% term "Thread border router" %} and synchronize the credentials from
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1. Follow the steps on [Turning Home Assistant into a Thread border router](https://www.home-assistant.io/integrations/thread#turning-home-assistant-into-a-thread-border-router).
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2. Make sure to Sync the Thread credentials as described in step 3.
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### Error "Target node did not process the update file"
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#### Symptom
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You are trying to update a Matter over Thread device via Home Assistant and see the error "Target node did not process the update file".
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#### Cause
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Over-the-air (OTA) updates of Matter devices from Home Assistant are not supported with an Apple {% term "Thread border router" %}.
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#### Remedy
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- If you only have a {% term "Thread border router" %} from Apple, you cannot update the device from Home Assistant.
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- If you want to be able to use OTA updates on these devices, you could add another border router, for example by [turning Home Assistant into a Thread border router](/integrations/thread#turning-home-assistant-into-a-thread-border-router).
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- If you have a mixture of Apple and other {% term "Thread border routers" %} such as the Home Assistant [OpenThread border router](/integrations/thread#openthread-border-routers), follow these steps:
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1. Power down all the Apple {% term "Thread border routers" %}.
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2. Wait at least 30 minutes.
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3. Try again to update the devices from Home Assistant.
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### Unable to commission devices, it keeps giving errors or stops working randomly
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#### Symptom
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