jeans/home-assistant.io
jeans/home-assistant.io
1
0
Fork 0
mirror of https://github.com/home-assistant/home-assistant.io.git synced 2025-07-15 21:36:52 +00:00
Code Issues Packages Projects Releases Wiki Activity

Update ring event stability documentation - for beta (#35169)

Browse Source 
Co-authored-by: coderabbitai[bot] <136622811+coderabbitai[bot]@users.noreply.github.com>
This commit is contained in:
Steven B. 2024-11-10 15:46:18 +00:00 committed by GitHub
parent 5a47d817b3
commit 372883c2a3
No known key found for this signature in database
GPG Key ID: B5690EEEBB952194
1 changed files with 33 additions and 7 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

40
source/_integrations/ring.markdown
View File

@ -147,13 +147,39 @@ The event entity captures events like doorbell rings, motion alerts, and interco
### Realtime event stability
If you are experiencing issues with receiving ring alerts, the reason could be that you have too many authenticated devices on your ring account.
Prior to version 2023.12.0, the Home Assistant ring integration would register a new entry in `Authorized Client Devices` in the `Control Centre` at [ring.com](https://account.ring.com/account/control-center/authorized-devices) every time it restarted.
If you have been using the ring integration before this, you may have many `Authorized Client Devices` in the `Control Centre` on [ring.com](https://account.ring.com/account/control-center/authorized-devices).
This can cause issues receiving ring alerts.
You should delete all authorised devices from [ring.com](https://account.ring.com/account/control-center/authorized-devices) `Control Centre` which are from Home Assistant
(i.e. do not delete those named `iPhone` or `Android`; Home Assistant authorized devices are named `ring-doorbell:HomeAssistant/something` or `Python`).
If you have too many `Authorised Client Devices` to delete them individually, it might be easier to `Remove all devices` and then re-authorize your required devices.
Home Assistant requires outbound TCP access to port 5228 to connect to Ring's real-time event service.
Ensure your firewall and network configuration allow this connection.
Below are steps to follow if realtime events are not working.
#### Step 1
Issues with Ring alerts may be caused by having too many authenticated devices on your Ring account. Before version 2023.12.0, the Home Assistant Ring integration would register a new entry in `Authorized Client Devices` in the `Control Center` at [ring.com](https://account.ring.com/account/control-center/authorized-devices) on every restart.
{% warning %}
When cleaning up devices:
1. Only delete entries that start with `ring-doorbell:HomeAssistant` or `Python`
2. Do NOT delete entries for your phones or other Ring apps
3. If there are too many devices to delete individually, you can use the `Remove all devices` option, but you'll need to re-authorize all your devices afterward
{% endwarning %}
#### Step 2
If you're still experiencing issues after Step 1, try generating a new unique ID for the Home Assistant Ring integration instance.
To do this, click the three-dot menu on the integration entry and select the `Reconfigure` option.
Do not try this step before clearing down all the excess `Authorized Client Devices` as per Step 1, or it will simply invalidate the reconfigured entry.
#### Step 3
If alerts are still not working after Steps 1 and 2, try toggling the Motion Warning setting:
1. Go to [ring.com](https://ring.com) and sign in
2. Select your device
3. Navigate to Device Settings
4. Find the Motion Warning toggle
5. Turn it off, wait 30 seconds
6. Turn it back on
This has successfully restored alerts for many users.
## Sensor