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Update Home Connect troubleshooting guide for missing programs (#38807)

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J. Diego Rodríguez Royo 2025-04-29 20:10:33 +02:00 committed by GitHub
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@ -1173,7 +1173,7 @@ To solve the above issue, follow these steps:
### Missing options at the "active program" and "selected program" entities
#### Symptom: "Although I have options, some programs that are available on the app are not in the list of options at the "active program" and "selected program" entities"
#### Symptom: "Although I have options, some programs that are available on the app are not in the list of options at the "active program" and "selected program" entities or the entities don't show up"
Some programs that are available to select on the app, on the physical device or in the diagnostics file from the device are missing at the "active program" and "selected program" entities.
@ -1185,9 +1185,9 @@ If you see programs in the app or the physical device that are missing in the in
The program key needs to be added to the integration. To help with that, you can open an issue at [aiohomeconnect](https://github.com/MartinHjelmare/aiohomeconnect) about the missing program key.
#### Symptom: "No programs available at the "active program" and "selected program" entities nor in the diagnostics file"
#### Symptom: "the "active program" and "selected program" entities are not provided by the integration"
There are no programs available to select at the "active program" and "selected program" entities, and the downloaded device diagnostics file does not list any programs.
The the "active program" and "selected program" entities are not provided by the integration, and the downloaded device diagnostics file does not list any programs.
##### Description
@ -1198,7 +1198,7 @@ The Home Connect API is not sending any programs to the integration.
There's no solution for this issue. The only thing that can be done is reporting the issue to Home Connect through these channels:
- [Home Connect service and contact](https://www.home-connect.com/us/en/support/contact-and-service)
- [Home Connect developer Help & Support](https://developer.home-connect.com/support)
- [Home Connect developer Help & Support](https://developer.home-connect.com/support/contact)
### Unavailable entities for a device
@ -1241,7 +1241,7 @@ To try to solve the above issues, follow these steps:
- If the line between the appliance and the cloud is green, the appliance is connected to the cloud.
4. If everything is correct and the issue persists, contact Home Connect support.
- [Home Connect service and contact](https://www.home-connect.com/us/en/support/contact-and-service)
- [Home Connect developer Help & Support](https://developer.home-connect.com/support)
- [Home Connect developer Help & Support](https://developer.home-connect.com/support/contact)
## Removing the integration