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Improve issue reporting instructions (#27931)

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* Improve issue reporting instructions

* Tiny tweaks

---------

Co-authored-by: c0ffeeca7 <38767475+c0ffeeca7@users.noreply.github.com>
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Teemu R 2023-06-23 08:10:26 +02:00 committed by GitHub
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source/help/reporting_issues.markdown
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@ -46,15 +46,24 @@ sensor:
Make sure that you don't post your username, password, API key, access token or other [secrets](/docs/configuration/secrets/).
### Traceback (if applicable)
### Diagnostics information
If things go wrong there will be a so-called traceback or an error message in other words in your log. Please include this. It starts with **Traceback** and can contain information where the error was triggered in the code.
Consider uploading [the diagnostics file](docs/configuration/troubleshooting/#debug-logs-and-diagnostics) along with your issue report to allow faster triaging and pinpointing the issue.
The information contained in the generated diagnostics file is redacted to avoid any sensitive information while still remaining useful for developers to fix the issue.
### Traceback and log information (if applicable)
If things go wrong, there will be a so-called traceback or an error message [in your log](https://my.home-assistant.io/redirect/logs/). Please include this. It starts with **Traceback** and can contain information about where the error was triggered in the code.
```bash
Traceback (most recent call last):
...
```
In some cases, it is also necessary to [enable debug logging](docs/configuration/troubleshooting/#debug-logs-and-diagnostics) to get detailed logs to triage an issue.
Enabling this will instruct Home Assistant to log a lot of fine-grained information about the integration. This is helpful for debugging and fixing the issue.
In contrast to the diagnostics information, debug logs are not automatically redacted. Make sure to include only the parts you think are relevant to the issue.
### Additional information
This section can contain additional details or other observation. Often the little things can help as well.