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Manual install troubleshooting step for stream (#13211)

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Daniel Shokouhi 2020-05-01 07:21:49 -07:00 committed by GitHub
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@ -11,7 +11,7 @@ ha_codeowners:
ha_domain: stream
---
The `stream` integration provides a way to proxy live streams through Home Assistant. The integration currently only supports proxying H.264 source streams to the HLS format and requires at least FFmpeg >= 3.2.
The `stream` integration provides a way to proxy live streams through Home Assistant. The integration currently only supports proxying H.264 source streams to the HLS format and requires at least FFmpeg >= 4.
## Configuration
@ -59,16 +59,17 @@ To do this add either [picture-entity](/lovelace/picture-entity/), [picture-glan
## Troubleshooting
Some users on manual installs may see the following error in their logs after restarting:
Users on manual installs with FFmpeg < 4 may see an error similar to:
```text
2019-03-12 08:49:59 ERROR (SyncWorker_5) [homeassistant.util.package] Unable to install package av==6.1.2: Command "/home/pi/home-assistant/bin/python3 -u -c "import setuptools, tokenize;__file__='/tmp/pip-install-udfl2b3t/av/setup.py';f=getattr(tokenize, 'open', open)(__file__);code=f.read().replace('\r\n', '\n');f.close();exec(compile(code, __file__, 'exec'))" install --record /tmp/pip-record-ftn5zmh2/install-record.txt --single-version-externally-managed --compile --install-headers /home/pi/home-assistant/include/site/python3.6/av" failed with error code 1 in /tmp/pip-install-udfl2b3t/av/
2019-03-12 08:49:59 ERROR (MainThread) [homeassistant.requirements] Not initializing stream because could not install requirement av==6.1.2
2019-03-12 08:49:59 ERROR (MainThread) [homeassistant.setup] Setup failed for stream: Could not install all requirements.
2020-04-28 13:35:43 ERROR (SyncWorker_5) [homeassistant.util.package] Unable to install package av==7.0.1: ERROR: Command errored out with exit status 1:
command: /mnt/c/dev/home-assistant/venv/bin/python3.7 -u -c 'import sys, setuptools, tokenize; sys.argv[0] = '"'"'/tmp/pip-install-twd7glz2/av/setup.py'"'"'; __file__='"'"'/tmp/pip-install-twd7glz2/av/setup.py'"'"';f=getattr(tokenize, '"'"'open'"'"', open)(__file__);code=f.read().replace('"'"'\r\n'"'"', '"'"'\n'"'"');f.close();exec(compile(code, __file__, '"'"'exec'"'"'))' install --record /tmp/pip-record-x9tw2ql2/install-record.txt --single-version-externally-managed --compile --install-headers /mnt/c/dev/home-assistant/venv/include/site/python3.7/av
cwd: /tmp/pip-install-twd7glz2/av/
```
If you see this error you can solve it by running the following commands and restarting Home Assistant (commands do not need to be ran as the `homeassistant` user):
You can solve this by running the following steps to update FFmpeg >= 4:
```text
sudo apt-get install -y python-dev pkg-config libavformat-dev libavcodec-dev libavdevice-dev libavutil-dev libswscale-dev libavresample-dev libavfilter-dev
sudo add-apt-repository ppa:jonathonf/ffmpeg-4
sudo apt upgrade
```