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Connect ZBT-1: add FAQ on replacement program (#35037)

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@ -79,7 +79,7 @@ frontpage_image: /images/connectzbt1/connectzbt1-cover.jpg
<div class="content">
<div class="material-card text banner-overlay with-box">
<div>
<div class="banner-overlay-header">Available now</div>
<div class="banner-overlay-header">Temporarily unavailable</div>
<div class="banner-overlay-content">
Home Assistant Connect ZBT-1 (previously known as Home Assistant SkyConnect) is the easiest way to add Zigbee support
to your Home Assistant instance.
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This experimental firmware has been available since December 2022. Through extensive testing, we have found that although it works in some circumstances, it has technical limitations that lead to a worse user experience. We now do not recommend using this firmware, and it will be experimental for the foreseeable future. Instead, we will focus on making sure the dedicated Zigbee and Thread firmwares for Home Assistant Connect ZBT-1 deliver the best experience to users.<br /><br />
If you currently have the multiprotocol firmware installed but don't actively use it to connect to Thread devices, we recommend that you <a href="https://connectzbt1.home-assistant.io/procedures/disable-multiprotocol/">disable multiprotocol</a>. <br /><br />
Nothing changes for current users of the multiprotocol firmware who are happy with their experience. The experimental multiprotocol firmware will remain available, but we will not recommend it to new users.{% enddetails %}
Nothing changes for current users of the multiprotocol firmware who are happy with their experience. The experimental multiprotocol firmware will remain available, but we will not recommend it to new users.
{% enddetails %}
{% details "What is the Home Assistant Connect ZBT-1 replacement program?" %}
We’ve found an issue in Home Assistant Connect ZBT-1 that is the result of a faulty part incorporated in the first batch of ZBT-1 devices (sold between June and October of 2024). These devices can fail if plugged into certain USB-A ports, but can operate without issue if plugged into most devices. <br /><br />
We have instituted a program to provide a replacement device free of charge for a period of 60 months (effective October 2, 2024) for verified purchases. If it’s working, keep it plugged into the device it’s working with. The long coverage period means you don’t need to worry about a replacement until you require one. Regardless of whether the device has failed, we will provide a replacement upon request. SkyConnect branded devices are unaffected by this issue and do not require replacement. <br /><br />
Please contact the seller where you purchased your device, and they will arrange the return process and replacement. For more information on the program, <a href="https://www.home-assistant.io/blog/2024/10/02/connect-zbt1-issue-and-replacement/">read our blog</a>
{% enddetails %}
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