From 625b7b5105f80524321931b036cc0623c31848c4 Mon Sep 17 00:00:00 2001 From: Simone Chemelli Date: Wed, 23 Jul 2025 12:30:37 +0300 Subject: [PATCH] Add troubleshooting section to Alexa Devices (#40110) --- source/_integrations/alexa_devices.markdown | 26 +++++++++++++++++++++ 1 file changed, 26 insertions(+) diff --git a/source/_integrations/alexa_devices.markdown b/source/_integrations/alexa_devices.markdown index 43377cf817f..be51b965181 100644 --- a/source/_integrations/alexa_devices.markdown +++ b/source/_integrations/alexa_devices.markdown @@ -98,6 +98,32 @@ The **Alexa Devices** {% term integration %} provides the following entities: - Sensor - temperature and illuminance sensors - Switch - Do not disturb +## Troubleshooting + +### Can’t set up the integration + +#### Symptom: "Wrong Country" + +When trying to set up the integration, the form shows the message "Wrong Country". + +##### Description + +This means that the settings in your Amazon account are not aligned to the country you specified. +To fix it, please go to (replace XX with your country domain. For example **co.uk**): + +- "Kindle payment": check your default address is in your country +- "Country/Region": check your country + +#### Symptom: "Not found" + +When trying to set up the integration, the form shows the message "Not found". + +##### Description + +This appears to indicate that your Alexa devices aren't owned by you, but are connected through Amazon Family. +This setup isn't supported by the Alexa Mobile app, so it's not supported by this integration. +Move the devices to your primary account. + ## Removing the integration This integration follows standard integration removal. No extra steps are required.