From 755409d78517b1277d8b11b1bcfbd973fa088dbf Mon Sep 17 00:00:00 2001 From: starkillerOG Date: Sat, 18 Feb 2023 10:33:38 +0100 Subject: [PATCH] Add reolink troubleshooting (#26285) Co-authored-by: Franck Nijhof --- source/_integrations/reolink.markdown | 6 +++++- 1 file changed, 5 insertions(+), 1 deletion(-) diff --git a/source/_integrations/reolink.markdown b/source/_integrations/reolink.markdown index 9fc13004029..0fd64ae63af 100644 --- a/source/_integrations/reolink.markdown +++ b/source/_integrations/reolink.markdown @@ -80,8 +80,12 @@ The following models are lacking the HTTP webserver API and can therfore not wor - E1 Pro +## Troubleshooting + +- Older firmware versions do not expose the necessary information the integration needs to function. Ensure the camera is updated to the [latest firmware](https://reolink.com/download-center/) prior to setting up the integration. Note that Reolink auto update and check for update functions in the app/windows/web client often do not show the latest available firmware version. Therefore check the version in the [Reolink download center](https://reolink.com/download-center/) online. +- Ensure at least one of the HTTP/HTTPS ports is enabled in the [windows](https://reolink.com/software-and-manual/)/web client under `Settings`->`Network`->`Advanced`->`Port Settings`, see [additional instructions](https://support.reolink.com/hc/en-us/articles/900004435763-How-to-Set-up-Reolink-Ports-Settings-via-Reolink-Client-New-Client-) on the Reolink site. + ## Reolink firmware limitations - The Reolink NVR only sends event-notifications if motion happens on the camera connected to the first (index "0") channel, therefore the binary sensors of all channels will only be updated when the first channel sees motion. Beta NVR firmware v3.0.0.211_23011204 fixes this issue, you can request beta firmware from reolink support, release firmware is expected in a few weeks. - Reolink doorbell presses only generate ONVIF event notifications when the doorbell is directly connected to your network. The doorbell visitor binary sensor will not work when connecting the Reolink doorbell to an NVR. Beta NVR firmware v3.0.0.211_23011204 fixes this issue, you can request beta firmware from reolink support, release firmware is expected in a few weeks. -- Older firmware versions do not expose the necessary information the integration needs to function. Ensure the camera is updated to the [latest firmware](https://reolink.com/download-center/) prior to setting up the integration.