From 75f2e02759807d5549385f42fed05d8f48083b70 Mon Sep 17 00:00:00 2001
From: Michael <35783820+mib1185@users.noreply.github.com>
Date: Mon, 25 Nov 2024 13:32:38 +0100
Subject: [PATCH] Add troubleshooting section to Ecovacs (#35971)

---
 source/_integrations/ecovacs.markdown | 9 +++++++++
 1 file changed, 9 insertions(+)

diff --git a/source/_integrations/ecovacs.markdown b/source/_integrations/ecovacs.markdown
index 67027940ddc..0419c4d657c 100644
--- a/source/_integrations/ecovacs.markdown
+++ b/source/_integrations/ecovacs.markdown
@@ -200,3 +200,12 @@ Depending on your setup of the self-hosted instance, you can connect to the serv
 Replace `SELF_HOSTED_INSTANCE` with either the IP address or the hostname of your instance.
 
 The above configuration is based on the information from [Bumper's documentation](https://bumper.readthedocs.io).
+
+## Troubleshooting
+
+In any case, when reporting an issue, please enable [debug logging](/docs/configuration/troubleshooting/#debug-logs-and-diagnostics), restart the integration, and as soon as the issue re-occurs stop the debug logging again (_download of debug log file will start automatically_). Further _if still possible_, please also download the [diagnostics](/integrations/diagnostics) data. If you have collected the debug log and the diagnostics data, provide them with the issue report.
+
+### Your device is not supported?
+
+Because Ecovacs doesn't provide a public documentation about their APIs, the support of devices is based on reverse engineering of the communication of the device. This reverse engineering can only be done by persons, who are in possession of such a device and the knowledge how to do the reverse engineering. Therefore the support of devices heavily depends on contributions from the community.
+If your device is not supported, please request for help or contribute on your own the support of your device directly to the [`deebot_client`](https://github.com/DeebotUniverse/client.py) library.