From 8a3d7070d39befdabe0fa3f965cbbd77709c2d02 Mon Sep 17 00:00:00 2001
From: Zeugma4242 <5657824+Zeugma4242@users.noreply.github.com>
Date: Sat, 9 Nov 2024 12:20:27 -0500
Subject: [PATCH] Update nest.markdown to improve troubleshooting for
 *Something went wrong....* case (#35573)

Having multiple Google accounts logged into the browser session can cause Google to switch back to another account (likely if the configured account is not set as the default). This can lead to that error during setup. Added guidance in the troubleshooting section on avoiding this issue, with steps like logging out of other accounts or using a private/incognito window.
---
 source/_integrations/nest.markdown | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/source/_integrations/nest.markdown b/source/_integrations/nest.markdown
index cf7a5cb88e8..848bd63ebdc 100644
--- a/source/_integrations/nest.markdown
+++ b/source/_integrations/nest.markdown
@@ -550,7 +550,7 @@ authentication process.
 
 {% enddetails %}
 
-- *Something went wrong: Please contact the developer of this app if the issue persists*: This typically means you are using the wrong type of credential (e.g. *Desktop Auth*). Make sure the credential in the [Google Cloud Console](https://console.developers.google.com/apis/credentials) is a *Web Application* credential following the instructions above.
+- *Something went wrong: Please contact the developer of this app if the issue persists*: This typically means you are using the wrong type of credential (e.g. *Desktop Auth*). Make sure the credential in the [Google Cloud Console](https://console.developers.google.com/apis/credentials) is a *Web Application* credential following the instructions above. Another case is if you have multiple Google accounts logged into the current browser session, Google may default to an unintended account while switching between pages. To avoid this, log out of other accounts or use a private/incognito browser window with only the desired Google account logged in.
 
 - *Something went wrong, please try again in a few minutes*: According to Google's [Partner Connections Manager Error Reference](https://developers.google.com/nest/device-access/reference/errors/pcm), this error covers all other undocumented internal errors within Partner Connections. One of the issues that cause this error is synchronization problems between the Nest and Google Home apps. Confirm that your Nest device is visible within both apps under the same Home. If it is missing within Google Home, create a new dummy home on the Nest app, which triggers the synchronization process. (This is the workaround recommended by the Google support team). The dummy entry can be deleted once the Nest device is visible within the Google Home app.