Add troubleshooting for user agreement for roborock (#36760)

* Add troubleshooting for user agreement for roborock

* fix formatting

* Update source/_integrations/roborock.markdown

Co-authored-by: Allen Porter <allen.porter@gmail.com>

* tiny tweaks

---------

Co-authored-by: Allen Porter <allen.porter@gmail.com>
Co-authored-by: c0ffeeca7 <38767475+c0ffeeca7@users.noreply.github.com>
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Luke Lashley 2025-01-07 03:18:00 -05:00 committed by GitHub
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@ -227,3 +227,14 @@ target:
entity_id: vacuum.s7_roborock
```
## Troubleshooting
### I get a invalid or no user agreement error - but nothing shows up in my app
Roborock servers require accepting a user agreement before using the API, which may block Home Assistant during setup. Additionally, the Roborock may ask you to re-enter the user agreement, even if you have entered it before. To allow Home Assistant to use the Roborock API, you need to take the following steps:
1. Open your Roborock app.
2. Open **Profile** > **About Us** > **User Agreement & Privacy Policy**.
3. Hit **Revoke authorization**.
4. Log back in and accept the policy.
5. Reload the Roborock integration!