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Update reolink.markdown with extra troubleshooting (#29131)

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Co-authored-by: Franck Nijhof <frenck@frenck.nl>
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Paolo 2023-10-03 20:45:00 +02:00 committed by GitHub
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@ -273,6 +273,7 @@ Then power up the camera while pointing it at the QR code. It takes about a minu
- Setting a static IP address for Reolink cameras/NVRs in your router is advisable to prevent (temporal) connectivity issues when the IP address changes.
- Do not set a static IP in the Reolink device itself, but leave the **Connection Type** on **DHCP** under **Settings** > **Network** > **Network Information** > **Set Up**. If you set it to **static** on the Reolink device itself, this is known to cause incorrect DHCP requests on the network. The incorrect DHCP request causes Home Assistant to use the wrong IP address for the camera, resulting in connection issues. The issue originates from the Reolink firmware, which keeps sending DCHP requests even when you set a static IP address in the Reolink device.
- Reolink cameras can support a limited amount of simultaneous connections. Therefore using third-party software like Frigate, Blue Iris, or Scrypted, or using the ONVIF integration at the same time can cause the camera to drop connections. This results in short unavailabilities of the Reolink entities in Home Assistant. Especially when the connections are coming from the same device (IP) where Home Assistant is running, the Reolink cameras can get confused, dropping one connection in favor of the other originating from the same host IP. If you experience disconnections/unavailabilities of the entities, please first temporarily shut down the other connections (like Frigate) to diagnose if that is the problem. If that is indeed the problem, you could try moving the third-party software to a different host (IP address) since that is known to solve the problem most of the time. You could also try switching the protocol to FLV on Home Assistant and/or the third-party software, as that is known to be less resource-intensive on the camera.
- If the integration and the browser can't connect to the camera even after you enable the HTTP/HTTPS ports, try to create a new user on the camera; that fixes the problem in some cases.
### Reducing latency of motion events