From c4c6030149d91b788adcc7fb6dff4c7d888d2365 Mon Sep 17 00:00:00 2001 From: "Mitch Capper (they, them)" Date: Mon, 16 Jan 2023 07:50:56 -0800 Subject: [PATCH] Added troubleshooting for 0 devices in home assistant (#24778) Co-authored-by: Franck Nijhof Co-authored-by: Franck Nijhof --- source/_integrations/tuya.markdown | 11 +++++++++++ 1 file changed, 11 insertions(+) diff --git a/source/_integrations/tuya.markdown b/source/_integrations/tuya.markdown index cc7fbbf1816..66914a9c585 100644 --- a/source/_integrations/tuya.markdown +++ b/source/_integrations/tuya.markdown @@ -114,6 +114,17 @@ Click the created project to enter the `Project Overview` page and get the `Auth {% configuration_basic %} +If no devices show up in Home Assistant: + description: > + - First, make sure the devices show up in Tuya's cloud portal under the devices tab. + + - In the Tuya IoT configuration cloud portal, you must NOT link your non-developer account under the "Users" tab. Doing so will work, and you can even still add the devices under the devices tab, but the API will send 0 devices down to Home Assistant. You must only link the account under the Devices->"Link Tuya App Account". If it shows up on the users tab, be sure to delete it. + + - Your region may not be correctly set. + + - Make sure your cloud plan does not need to be renewed (see error #28841002 on this page). + + "1004: sign invalid": description: Incorrect Access ID or Access Secret. Please refer to the **Configuration** part above.