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Add troubleshooting and known limitations for Plugwise (#36504)

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@ -266,3 +266,74 @@ Stretch (power switches):
- v3.x
- v2.x
## Troubleshooting
### Accessing the local device
If you need to configure the gateway directly, without using the Plugwise App, you can find the link to your device by:
1. Go to {% my integrations title="**Settings** > **Devices & services**" %}, and select your integration.
2. If you have more than one Plugwise gateway, select the one to configure.
3. Select the gateway device, this should be called 'Adam', 'Stretch' or contain 'Smile' in its name.
4. On the integration entry, choose to open the configuration URL left of the {% icon "mdi:dots-vertical" %} icon.
5. A new window/tab will open, enter 'smile' (or 'stretch') as the username and the ID, from the sticker on the back, as the password.
6. Consult the manual or click the 'search' button on the [Plugwise Support](https://plugwise.com/support/) page for interactive help.
### Adjusting the update interval
Please note that the [default intervals](#data-updates) are considered best practice and according to how Plugwise normally updates their data. Updating too frequently may induce considerable load on your gateway(s) resulting in unexpected results or missing data.
{% include common-tasks/define_custom_polling.md %}
### Diagnostic data
If you need to create an issue to report a bug or want to inspect diagnostic data, use the below method to retrieve diagnostics:
1. Go to {% my integrations title="**Settings** > **Devices & services**" %}, and select your integration.
2. If you have more than one Plugwise gateway, select the gateway that is experiencing issues.
3. Select the gateway device, this should be called 'Adam', 'Stretch' or contain 'Smile' in its name.
4. On the integration entry, select the {% icon "mdi:dots-vertical" %}.
- Then, select **Download diagnostics** and a JSON file will be downloaded.
5. You can inspect the downloaded file or, when requested, upload it to your issue report.
### Rebooting your gateway
For each gateway, there will be a reboot button available in your integration.
1. Go to {% my integrations title="**Settings** > **Devices & services**" %}, and select your integration.
2. If you have more than one Plugwise Smile, select the gateway that is experiencing issues.
3. Select the gateway device, this should be called 'Adam', 'Stretch' or contain 'Smile' in its name.
4. On the integration entry, look for the 'Reboot' button to press in the **Configuration** section.
## Known limitations
### Schedule configuration and pre-requisites
Creation, modification or deleting of climate schedules is not supported through this integration. We recommend using the Plugwise App or visit the local device to configure schedules. See [accessing the local device](#accessing-the-local-device) above on how to access the local device from Home Assistant.
To display your schedule as a valid `select` option for this integration, ensure that the schedule has a minimal of two schedule points.
### Anna connected to Adam
If you are using your Anna as part of your Adam zone control system, it becomes a zone thermostat, and cannot be configured as a smart thermostat. The integration will not discover your Anna or allow manual configuration.
### Anna with Elga
The cooling mode can only be toggled via a **physical switch** on the device (not through a toggle in the Plugwise App or using Home Assistant).
The change in cooling mode should be detected by Home Assistant. If not, please try to **reload** the Plugwise integration as indicated below and report your findings.
1. Create an issue including your [diagnostic data](#diagnostic-data).
2. Go to {% my integrations title="**Settings** > **Devices & services**" %}, and select your integration.
3. On the "**Hubs**" page, use the {% icon "mdi:dots-vertical" %} icon next to your Anna and choose "**Reload**".
### Vacation preset
The `vacation` preset is only available on an Anna. Adam has a vacation-mode (called Action in the Plugwise App) that disables the active schedule and sets the vacation-preset for all zones.
Also, there's a pause-mode that disables the active schedule and sets the away-preset for all zones.
### Idling climate actions
You can only stop climate actions on an Adam, see [turn on / turn off](#turn-on--turn-off). An alternative could be to adjust your [preset mode](#set-preset-mode) to `no_frost` to stop any heating actions.