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VoIP tutorial: update troubleshooting section (#27191)

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@ -73,6 +73,8 @@ your smart home and issue commands and get responses.
## Troubleshoot Grandstream
### The test call does not work
If you’re unable to call Home Assistant, confirm the following settings in your Grandstream device’s web interface.
1. On the **FXS Port** tab, check the **Preferred Vocoder** list.
@ -83,6 +85,19 @@ If you’re unable to call Home Assistant, confirm the following settings in you
1. At the bottom of the page, select **Apply**.
1. Pick up the phone again and check if you hear the voice.
### The Voice over IP integration no longer works
**Symptom**
You were able to control Home Assistant over the phone but it no longer works. When picking up the phone, no sound is played.
The [debug information](/docs/assist/troubleshooting#view-debug-information) shows no runs.
**Potential remedy**
1. Log onto the Grandstream *Device Configuration* software.
1. On the **Status** page, check if the **Hook** status changes from **On Hook** to **In Use** after you picked up the phone.
![Check the Grandstream status](/images/assist/grandstream-troubleshoot-10.png)
* The software is quite slow. Refresh the page and wait for a while before hanging up again.
1. If the status does not change, reboot the Grandstream and try calling Home Assistant again.
## Other troubleshooting steps
Are things still not working as expected?