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VoIP tutorial: update troubleshooting section (#27191)

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@ -73,6 +73,8 @@ your smart home and issue commands and get responses.
## Troubleshoot Grandstream ## Troubleshoot Grandstream
### The test call does not work
If you’re unable to call Home Assistant, confirm the following settings in your Grandstream device’s web interface. If you’re unable to call Home Assistant, confirm the following settings in your Grandstream device’s web interface.
1. On the **FXS Port** tab, check the **Preferred Vocoder** list. 1. On the **FXS Port** tab, check the **Preferred Vocoder** list.
@ -83,6 +85,19 @@ If you’re unable to call Home Assistant, confirm the following settings in you
1. At the bottom of the page, select **Apply**. 1. At the bottom of the page, select **Apply**.
1. Pick up the phone again and check if you hear the voice. 1. Pick up the phone again and check if you hear the voice.
### The Voice over IP integration no longer works
**Symptom**
You were able to control Home Assistant over the phone but it no longer works. When picking up the phone, no sound is played.
The [debug information](/docs/assist/troubleshooting#view-debug-information) shows no runs.
**Potential remedy**
1. Log onto the Grandstream *Device Configuration* software.
1. On the **Status** page, check if the **Hook** status changes from **On Hook** to **In Use** after you picked up the phone.
![Check the Grandstream status](/images/assist/grandstream-troubleshoot-10.png)
* The software is quite slow. Refresh the page and wait for a while before hanging up again.
1. If the status does not change, reboot the Grandstream and try calling Home Assistant again.
## Other troubleshooting steps ## Other troubleshooting steps
Are things still not working as expected? Are things still not working as expected?