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Add troubleshooting section to Alexa Devices (#40110)

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Simone Chemelli 2025-07-23 12:30:37 +03:00 committed by GitHub
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source/_integrations/alexa_devices.markdown
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@ -98,6 +98,32 @@ The **Alexa Devices** {% term integration %} provides the following entities:
- Sensor - temperature and illuminance sensors
- Switch - Do not disturb
## Troubleshooting
### Can’t set up the integration
#### Symptom: "Wrong Country"
When trying to set up the integration, the form shows the message "Wrong Country".
##### Description
This means that the settings in your Amazon account are not aligned to the country you specified.
To fix it, please go to <https://www.amazon.XX/hz/mycd/preferences/myx#/home/settings/payment> (replace XX with your country domain. For example **co.uk**):
- "Kindle payment": check your default address is in your country
- "Country/Region": check your country
#### Symptom: "Not found"
When trying to set up the integration, the form shows the message "Not found".
##### Description
This appears to indicate that your Alexa devices aren't owned by you, but are connected through Amazon Family.
This setup isn't supported by the Alexa Mobile app, so it's not supported by this integration.
Move the devices to your primary account.
## Removing the integration
This integration follows standard integration removal. No extra steps are required.