jeans/home-assistant.io
jeans/home-assistant.io
1
0
Fork 0
mirror of https://github.com/home-assistant/home-assistant.io.git synced 2025-07-12 03:46:49 +00:00
Code Issues Packages Projects Releases Wiki Activity

Add reolink troubleshooting (#26285)

Browse Source 
Co-authored-by: Franck Nijhof <frenck@frenck.nl>
This commit is contained in:
starkillerOG 2023-02-18 10:33:38 +01:00 committed by GitHub
parent 1168462841
commit 755409d785
No known key found for this signature in database
GPG Key ID: 4AEE18F83AFDEB23
1 changed files with 5 additions and 1 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

6
source/_integrations/reolink.markdown
View File

@ -80,8 +80,12 @@ The following models are lacking the HTTP webserver API and can therfore not wor
- E1 Pro
## Troubleshooting
- Older firmware versions do not expose the necessary information the integration needs to function. Ensure the camera is updated to the [latest firmware](https://reolink.com/download-center/) prior to setting up the integration. Note that Reolink auto update and check for update functions in the app/windows/web client often do not show the latest available firmware version. Therefore check the version in the [Reolink download center](https://reolink.com/download-center/) online.
- Ensure at least one of the HTTP/HTTPS ports is enabled in the [windows](https://reolink.com/software-and-manual/)/web client under `Settings`->`Network`->`Advanced`->`Port Settings`, see [additional instructions](https://support.reolink.com/hc/en-us/articles/900004435763-How-to-Set-up-Reolink-Ports-Settings-via-Reolink-Client-New-Client-) on the Reolink site.
## Reolink firmware limitations
- The Reolink NVR only sends event-notifications if motion happens on the camera connected to the first (index "0") channel, therefore the binary sensors of all channels will only be updated when the first channel sees motion. Beta NVR firmware v3.0.0.211_23011204 fixes this issue, you can request beta firmware from reolink support, release firmware is expected in a few weeks.
- Reolink doorbell presses only generate ONVIF event notifications when the doorbell is directly connected to your network. The doorbell visitor binary sensor will not work when connecting the Reolink doorbell to an NVR. Beta NVR firmware v3.0.0.211_23011204 fixes this issue, you can request beta firmware from reolink support, release firmware is expected in a few weeks.
- Older firmware versions do not expose the necessary information the integration needs to function. Ensure the camera is updated to the [latest firmware](https://reolink.com/download-center/) prior to setting up the integration.